FAQ
Q & A
QIs there a warranty if any issues occur after purchase?
Yes, we operate as a licensed dealership in Queensland (QLD). We provide a warranty for a set period after purchase. The coverage and duration vary depending on the vehicle, so please contact us for full details.
QCan you help me find a specific vehicle?
Yes, we can. Our experienced team will recommend the most suitable used vehicle based on your lifestyle and requirements, helping you find the best option to match your needs.
QWhat’s covered under the warranty?
The warranty mainly covers key components that affect the car’s performance and safety, such as the engine, brakes, and safety systems.
QIf there’s no Japan Auto Garage nearby after delivery, how can I use the warranty?
If there’s no Japan Auto Garage nearby, the warranty can be serviced at a local workshop or with one of our partner mechanics. For details, please contact us by phone, visit your nearest store, or get in touch.
QWhat does the free coverage for initial defects include?
Any defects that occur within one month of delivery are covered free of charge as initial faults. Before delivery, all vehicles undergo a statutory inspection and are delivered compliant with roadworthy standards.
QWhat do I need to sell my car?
You will need a valid form of identification, such as a driver’s licence, as well as documents that prove ownership of the vehicle, such as the registration papers or renewal certificate. Please make sure you have both ready.
QI need to leave Australia urgently. Is same day purchase possible?
Yes, it is possible. We are a licensed dealership authorised by the Queensland Government, which allows us to complete same day ownership transfers. You can continue driving your vehicle right up until your departure date. We also offer a free online valuation, which takes around 15 minutes, even for customers who are located remotely.
QCan I sell a car that is faulty or does not pass a roadworthy inspection?
Yes, absolutely. As a licensed dealership authorised by the Queensland Government, we are able to purchase vehicles even if they do not have a valid roadworthy certificate.
QCan you arrange a Roadworthy Certificate (RWC)?
Yes, it is possible. We also offer same day service.
QCan I get a quote before proceeding? I’m concerned about the cost.
Yes, we can provide a quote before you proceed. Please feel free to get in touch with us anytime.
QA warning light has come on. Do I need to get it repaired immediately?
First, it’s important to identify the cause and determine what the warning light is indicating. We then recommend having it repaired as soon as possible. Please feel free to contact us for assistance.
QCan I rent a car if I am under 21?
In Australia, car hire is usually available from 21 years of age. However, with us, anyone aged 18 or over who holds a valid driver’s licence can rent a vehicle.
QWhat should I do if I have an accident?
First, please collect the other driver’s licence and contact details, and take photos of the damage to both vehicles. After that, we will take care of all communication with the insurance company and the other party involved.
QAre there any restrictions on mileage or travelling between states?
No, there are no restrictions. You can drive freely in any state without worrying about mileage limits.
QWhat’s covered under the warranty?
The warranty mainly covers key components that affect the car’s performance and safety, such as the engine, brakes, and safety systems.
QIf there’s no Japan Auto Garage nearby after delivery, how can I use the warranty?
If there’s no Japan Auto Garage nearby, the warranty can be serviced at a local workshop or with one of our partner mechanics. For details, please contact us by phone, visit your nearest store, or get in touch.
QWhat does the free coverage for initial defects include?
Any defects that occur within one month of delivery are covered free of charge as initial faults. Before delivery, all vehicles undergo a statutory inspection and are delivered compliant with roadworthy standards.